Now THAT is Excellent Customer Service Warren Hendricks...big ups claims@pinnacle. You hired right!!!

<p>A week ago I sent an insurance claim for my son's cellphone. I received an sms saying I did not submit sufficient information and my claim will not be processed. A consultant was supposed to call me but no one did. I called and was informed I needed to send the copy of my ID and additional information. Unfortunately, there isnt enough space to put in the required information on the form so I attached a page detailing the information. I received another sms similar to the first one saying I did not submit sufficient information and a consultant wll call. Again no one called but I called and the lady that answered asked me to hold on while she checks the infromation , terrible squeaky music was playing in the background and then she hung on me. I called again and WarrenHendricks picked up the call , so professional and helpful, he asked me to re-send the information. Before I could even do that, he already sent me a mail confirming he received the information I sent. Now that is what we call excellent customer service!!!!Well done Warren. Keep up the great work. You took away the frustration I had towards pinnacle and MTN.</p>