1 reviews | Active since Jul 2015
Not listening to what customers are saying.
Reported a claim on 22 May. MTN was on strike at that time and was unable to blacklist my devide. Claim couldnt be processed because of missing data. I asked the a consultant by a name of Lizelle Aver if there was a number of days in which they close a claim if customer is unable to provide information,she told me they do not prescibe claims if its not customers fault that the claim is delayed.was happy to hear that.<br> Kept trying to blacklist my device as consultants kept caling me saying other customers were able to blacklist their devices, i however was never able.they told me my claim ws going to be prescribed because 30 days had passed and was unable to give them an ITC no.that was never my fault, but MTN was on strike. 21 July 2015 my account was debited for cover of a phone i had reported lost. First you prescibe my claim for someting i have no control over,then you debit my account for something you know is not there. i called them and a lady by a name of Jabu told me she didnt understand how it was that in the whole od SA i was the only one who could not backlist a device since others we able. i dont know how they were able but i never got through. why would you say such a
I am sorry to hear that you have experienced such difficulty in blacklisting your handset
The underwriter is aware of the situation that took place which resulted in you not been able to blacklist your handset within 30 days from date of incident however ample time was given to you to have the handset blacklisted since the strike had ended.
As the information was not received after another extension was provided to you, the underwriter closed the claim as the policy terms have not been met.
I will however escalate the above complaint to management for review and request for you to be contacted upon completion of the review.
Kind Regards,
Chanel du Plessis
***
I am sorry to hear that you have experienced such difficulty in blacklisting your handset
The underwriter is aware of the situation that took place which resulted in you not been able to blacklist your handset within 30 days from date of incident however ample time was given to you to have the handset blacklisted since the strike had ended.
As the information was not received after another extension was provided to you, the underwriter closed the claim as the policy terms have not been met.
I will however escalate the above complaint to management for review and request for you to be contacted upon completion of the review.
Kind Regards,
Chanel du Plessis
***