Not Happy
<p>I entered in the 24hour mobility contract in 2013 insuring my samsung galaxy note 3. I have never missed a payment with them yet they do not want to pay out my claim. I lost my phone in the taxi and i was told they do not cover for phones lost in a public place and unattended. Of which i do not understand, I mean where should my phone be lost in order for them to cover me. I have been paying for 3 years its soo nice when money is been debited from my account but when they have to pay out it suddenly becomes an issue. Not only am I insuring on phone I am insuring 2 other devices. I am really not happy as a valued client to them. Isabel Lindiwe Ledwaba</p>
Good Morning MsL Ledwaba
Thank you for bringing this matter to our attention.
Please be advised that the policy wording states:
SPECIAL NOTE REGARDING DUE CARE AND PRECAUTION
At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss,
damage or theft.
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for)
viii) Loss or damage arising from the MOBILE DEVICE where it is left unattended
in a public place, place of recreation, office, mall or social occasion where it
is vulnerable for easy removal or damage.
Please be advised that your complaint has been forwarded to the underwriters office for review and investigation.
Feedback will be supp**** from their office once the outcome of the review has been determined.
Kind regards
Megan Hope
Claims Manager - Pinnacle Marketing
**********
Good Morning MsL Ledwaba
Thank you for bringing this matter to our attention.
Please be advised that the policy wording states:
SPECIAL NOTE REGARDING DUE CARE AND PRECAUTION
At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss,
damage or theft.
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for)
viii) Loss or damage arising from the MOBILE DEVICE where it is left unattended
in a public place, place of recreation, office, mall or social occasion where it
is vulnerable for easy removal or damage.
Please be advised that your complaint has been forwarded to the underwriters office for review and investigation.
Feedback will be supp**** from their office once the outcome of the review has been determined.
Kind regards
Megan Hope
Claims Manager - Pinnacle Marketing
**********