1 reviews | Active since Aug 2015
Not abiding to their contract with me.
Good day,<br> <br> I am really not happy with the service I received from you as my cell insurer. Everytime my phone gives me problems I would take it to my service provider for repairs & they would replace it with a refurbished one. Now that they couldn't assist this time, I thought of you as my insurer & you can't assist. My policy document states in black & white \Within 30 days of the loss you must have supp**** all relevant information and details of the claims."It never said within 30 days of damage. <br> <br> My phone can't charge at all and I have been using the universal battery charger to charge it ever since it got damaged. All the 3-4 refurbished phones were always having the same problem. Instead of claiming endlessly from you"
Thank you for bringing the above complaint to our attention.
Please be advised that this complaint has been sent to the underwriters office for review and investigations.
Feedback will be provided by the under writers office once the investigation has been completed.
We apologise for the inconvenience caused and will do our best to ensure that this matter is investigated as swiftly as possible.
Kind Regards
Pauline Goosen
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Thank you for bringing the above complaint to our attention.
Please be advised that this complaint has been sent to the underwriters office for review and investigations.
Feedback will be provided by the under writers office once the investigation has been completed.
We apologise for the inconvenience caused and will do our best to ensure that this matter is investigated as swiftly as possible.
Kind Regards
Pauline Goosen
***