No response on claim submitted

<p>On 5 June 17 I sent my claim form to the claims department.</p> <p>By 8 June 17 I had not received a response so I sent a follow up email to which I then received an email from a claims facilitator to say my email was received and that I will hear from them within 72 hours.</p> <p>On 13 June 17 I emailed the claims facilitator to say that I still have not received feedback. The facilitator then forwarded my email to someone else to ask about the progress. </p> <p>On 14 June 17 I emailed both the claims facilitator and the person to which my email was forwarded to let them both know that I still have not received a response. No reply was received on this email.</p> <p>Today, 15 June 17, I sent a follow up email to ask for feedback. </p> <p> </p> <p>This is so frustrating as I should not have to run after people to do their job. I should be receiving feedback without constantly following up. Poor service of note.</p> <p> </p> <p> </p>