IM
Inhle M
1 reviews | Active since Jul 2015
23 Jul 2015, 11:11
No Loyalty in this game- 'CLAIM'....
I visited my sister in April and unfortunately left my charger at home therefore could not use my phone and borrowed my sister's unused phone. On the day I returned home I accidentally forgot my phone at my sister's place. When I returned for another visit 2 months later, I discovered that the phone was missing. I then reported my phone as lost
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
28 Jul 2015, 11:07Hello imdlalose,
I am sorry to hear that you feel you have received this kind of service.
The above complaint will be escalated to the underwriters office for investigation and review of the service levels provided.
With reference to the declination;
Please be advised that your claim was declined as sufficient care was not taken to safeguard your handset - the handset was left exposed for vulnerable and easy removal.
A request was received to review the claim, however after review the claim had remained declined.
Should you wish to further dispute the claim or feel unfairly treated in any manner, the best way forward is for you to contact the Ombudsman for Short Term Insurance:
****
****
Kind Regards,
Chanel du Plessis
***
I am sorry to hear that you feel you have received this kind of service.
The above complaint will be escalated to the underwriters office for investigation and review of the service levels provided.
With reference to the declination;
Please be advised that your claim was declined as sufficient care was not taken to safeguard your handset - the handset was left exposed for vulnerable and easy removal.
A request was received to review the claim, however after review the claim had remained declined.
Should you wish to further dispute the claim or feel unfairly treated in any manner, the best way forward is for you to contact the Ombudsman for Short Term Insurance:
****
****
Kind Regards,
Chanel du Plessis
***
24Hour Mobility Cellphone Insurance's reply28 Jul 2015, 11:07
Official
Hello imdlalose,
I am sorry to hear that you feel you have received this kind of service.
The above complaint will be escalated to the underwriters office for investigation and review of the service levels provided.
With reference to the declination;
Please be advised that your claim was declined as sufficient care was not taken to safeguard your handset - the handset was left exposed for vulnerable and easy removal.
A request was received to review the claim, however after review the claim had remained declined.
Should you wish to further dispute the claim or feel unfairly treated in any manner, the best way forward is for you to contact the Ombudsman for Short Term Insurance:
****
****
Kind Regards,
Chanel du Plessis
***
I am sorry to hear that you feel you have received this kind of service.
The above complaint will be escalated to the underwriters office for investigation and review of the service levels provided.
With reference to the declination;
Please be advised that your claim was declined as sufficient care was not taken to safeguard your handset - the handset was left exposed for vulnerable and easy removal.
A request was received to review the claim, however after review the claim had remained declined.
Should you wish to further dispute the claim or feel unfairly treated in any manner, the best way forward is for you to contact the Ombudsman for Short Term Insurance:
****
****
Kind Regards,
Chanel du Plessis
***