No feedback/terrible customer service/staff... cant explain what i think about them

I've had enough of the terrible service from 24Hour Mobility Cellphone Insurance. Ive been without a mobile for a moth now and its costing time and money. I had to buy another cellphone and spent over R500 airtime calling 24hour mobility time after time and no one can assist. I contacted tt3 and they advised my device will be collected and delivered today. Courrier guy cannot assist me without a waybill no. monitor cannot advise on the no. can i please just get a waybill as they dont confirm the address before they deliver and next week im not at the address where they collected from...... I just need a waybill no. whats so hard??/