No feedback since I claimed 4 weeks back!

Hi there,<br> <br> Please note that today marks the fourth week of which I claimed for my phone to go for repairs. I have not received any feedback what so ever from your side. I am literally giving you guys until the end of the week otherwise I am going to cancel my insurance effective immediately. <br> <br> I have called and called and non of your consultants seem to never be available to let me know what is happening with claim. No one has called, emailed or literally did anything during these past four weeks.<br> <br> I really cannot deal with a company who does not know how to hold up their end of the bargain when they need to deliver on their services of which they gladly debit from your account at the beginning of every month.<br> <br> Please note that should this not be resolved by Thursday I am will take matters into my own hands. I think I have been patient enough for all this time, I have had enough.