No feedback on claim

<p>I submitted a claim with Pinnacle Marketing on the 16th of February 2017, for a broken device. I received on the same day an automated reply saying that they are attending to my claim. I have tried to get through to them with no success. I then send an email on the 1st of March to the claims department but still no one has come back to me. I pay alot of money every month for my device's insurance and cant believe that they don't have the decency to get back to me after they acknowledged that they received the claim. No use having this insurance!!!</p>