NO FEEDBACK

My cellphone was send tot 24hr mobility during November 2014 with water damage. The phone was send back during December 2014, but was not repair (as they said they did), because the phone was still not working. I send it back to them on 22 January 2015. I phone nearly every day, and nobody can tell me what is going on with the claim - the first 3 of 4 times they said they can't find the phone, they don't know at with repair center the phone is, the other times they said they are repairing the phone, but can't tell me when it will be ready. I have to phone every time - I NEVER got any feedback from them - no calls, no e-mails, nothing. It's nearly 3 months without any feedback from them - and I am still without my phone.