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Hi
In the past I've had excellent service from Pinnacle/24HourMobility but I have been trying my new handset since last week. Emailed through the form and tried phoning ( Number is unobtainable though). Could I ask that someone from Pinnacle please contact me.
Thank you MH van Heerden
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24Hour Mobility Cellphone Insurance's replyOfficial
04 Apr 2018, 12:08Dear Mia Van Heerden,
Thank you for bringing this matter to our attention. We are very sorry to hear of the difficulty experienced.
Please be advised that I have escalated this matter to management at the underwriter for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader – ***
24Hour Mobility Cellphone Insurance's reply04 Apr 2018, 12:08
Official
Dear Mia Van Heerden,
Thank you for bringing this matter to our attention. We are very sorry to hear of the difficulty experienced.
Please be advised that I have escalated this matter to management at the underwriter for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader – ***