No Communication

<p>I have sent a request for a claim through on the 12th of December 2016. And have only received a response on the 23rd of December. The papers for the forms were completed and sent through on the 2nd of December. I was aware that the consultant was away but she would have been back before christmas already. We only received an sms stating the claim was incomplete. Where the previous time they always called us or emailed letting us know. All the information i filled in was complete. including a copy of the neccesary ID. After three days of emailing and trying to call i received a response of the ID book not being attached, which it was as everyone else that was cc'd in the email received it. This was two days ago and have not received any response after i have resent the email with th ID copy attached. Everytime i call i hold the line for no less than 15min. I eventually came through to the receptionist. She told me she cannot put me through to the consultant as she doesnt have the extension number. I am absolutley annoyed by this as there is either no communication or a very delayed communication. Definitly will no refer them to any one!</p>