1 reviews | Active since Feb 2017
NEVER TAKE INSURANCE WITH 24 HOUR MOBILITY, INFACT NEVER TAKE A CONTRACT WITH MTN!
<p>Ref: MTNLF ********** - CANDICE IMELDA BLANCHE</p> <p>This insurance is honestly the worst insurance. Everyday i call and get no response. I pay my insurance diligently and niw that i need to claim there is no assitance. I spend an hour a day holding on to speak to a representative every day since ladte week monday. I am so fed up with MTN and 24 hour mobility. I have two contracts with MTN but i am defnitely considering moving to Vodacom. I am defnitley going to blast on social media about this horrible service. How can you wait for more than week for someon to call you back???</p> <p>After such a traumatic event, i still have to fight and argue with insurance even though I followed the correct procedures after the *******. I am livid and will take further action if necessary.</p>
Dear Ms Blanche,
Thank you for bringing your concerns to our attention.
As per our email communications, it was established that you had listed the wrong IMEI on your claim form and as the claim form is a legal binding document, this discrepancy first had to be queried with you and resolved before we could advise on the outcome of your claim.
Please be advised that your complaint has however been escalated to management at the underwriters office for review and feedback will be supp**** upon completion thereof.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Ms Blanche,
Thank you for bringing your concerns to our attention.
As per our email communications, it was established that you had listed the wrong IMEI on your claim form and as the claim form is a legal binding document, this discrepancy first had to be queried with you and resolved before we could advise on the outcome of your claim.
Please be advised that your complaint has however been escalated to management at the underwriters office for review and feedback will be supp**** upon completion thereof.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***