NEGLIGENCE AND LACK OF OPERATIONAL COMPETENCY

I claimed for my cracked iPhone5s Screen. Took a while to be picked up then eventually was payed for and sorted.<br> <br> Thereafter the real problem started, as i was doing a Software Upgrade my phone crashed. I mission-ed to MTN(MY SERVICE PROVIDER) all the way to Clearwater mall stood in two queues 30 minutes each and they both said they dont have any technicians on site so gave me the repairs centre in Midrands address. I then booked a repair consultation at the istore and they too were unable to help me because they said that under their insurance if anything happens with the hardware of the phone they replace the phone they do not open it. <br> <br> So Midrand i went. after another 35minutes in the queue the consultant told me that the screen the insurance put on my phone was a generic cheep screen and the clearly the wrong size and when they opened my phone up to replace my screen they damaged my battery. So i contacted a number of 24hour mobilty consultants and after 2 weeks they picked my phone up on the 15.01.2015<br> <br> It is now the 03.02.2015 and after having emailed and called a number of consultants they STILL CANT tell me where my phone is and when i will get it back!! 19 DAYS LATER!!