MTN/24 mobility/Pinnacle marketing - No accountability Poor service. Not restored to previous position

Dear MTN/24 Mobility/Pinnicale Marketing I am not happy at all I received my replacement phone this morning and it was a smaller phone (32 gig instead of 64 gig) than the one that I had originally bought when speaking to your consultants you kept insisting that I had a 16gig phone and the phone that I had was a 64gig as seen in the attached. That was the final issue the first was everytime you needed to contact me you would contact my husband you kept going to collect or drop off the phone in Hammersdale when it is clearly stated on my initial mail that I'm in Johannesburg. This morning i had a call with the Pinnacle marketing people and the arrogance in which they responded was unbelievable. They advised that since i had opended the box i have to keep the phone. i havent opened the actual phone, this is actually shocking...my understading of insurance is that i need to be restored to my original position , at this moment i have been given a 32 gig instead of 64 gig and the overall service has been terrible. Furthermore no one is willing to provide their names over the phone in fear that they will be reported for their poor service delivery. Please rectify because I am not ammused.