MTN’s outsourced insurance company now it becomes my problem

<p>“Pinnacle Marketing /24 mobility” does not care about clients or client services as long as they get their money every month the rest can go. </p> <p>I took me a few days to get a claim form all because their call waiting period is not less than 40 minutes. Once you complete the forms you will never hear back from them unless you take a half day off work to sit on the phone to call for feedback.</p> <p> </p> <p>After I then received feedback, I immediately paid the required access fees and was promised that a courier will collect the damaged phone with 24/48 hours, 4 days passed and nothing. Due to the festive period in December I had to go into the MTN store on 14th Ave to plead for help and they managed to get the courier out that same day.</p> <p> </p> <p>Then around about 15 Jan 2017 as per the norm... no communication, and then we start all over again calling for feedback. Pinnacle Marketing /24 mobility cite that they cannot repair the phone they will replace but I need to pay an additional R200, the paid that on the same day.</p> <p>Then there is no communication thereafter, I have sent emails and letters of complaints to them and they just ignore. No response. This will be the second month that I am paying a contract for a service I don’t have. Please help</p> <p> </p>