MTN insurence / Pinnacle Marketing is the worst company to insure your cell phone with.

I Contacted Pinnacle Marketing (MTN insurance) on the 8 January 2019 to sort out my cell phone claim. (the home button on iphone just stopped working & there are no parts to fix it) so cellphone is rendered useless I filled in all the required documents as requested and answered all relevant questions.

I was told that the delay was due to a fault by the underwriters and this issue would be escalated and be resolved.

It is now the 4 April 2019 and nothing has been done regarding getting my phone fixed or replaced.

This has to be the worst customer service I have ever received from any company ever. Plus I am still getting billed monthly for a service I am not receiving.

This is the email i received after following up on the 25 Jan 2019, 6 Feb 2019, 29 March 2019

"Please expect feedback within 24-72hrs (emails received over the weekend or on public holidays will be attended to the following business day)."

I never complain about service however, This has to be the absolute worst customer service i have ever received

Pinnacle Marketing get your act together

your customers deserve better