MTN Insurance is Terrible

<p>I called *** and they made me hold for 22 minutes and all my air time ran out on the 6th of May</p> <p>Their call center does not work.</p> <p>The camera lens on my galaxy Note 5 cracked</p> <p>The phone was insured under MTN insurance</p> <p>The Reference number they gave me was [#***3]</p> <p>I paid the 150 Rand Excess and sent proof of payment more than 2 weeks ago</p> <p>I have not received any feedback at all from them after I paid the Excess</p> <p> </p> <p> </p> <p>I am so hurt and disappointed.</p> <p>The Note 5 uses a nano sim</p> <p>my backup phone uses a micro sim</p> <p>so I have not been reachable on my main line for more than 8 weeks this is terrible and very unfair.</p> <p>I have been a very loyal MTN customer since 2008 and used that line since 2008</p> <p>I don't know what business opportunities I am losing because of this</p> <p>I thought it would take 2 weeks at most.</p> <p>For 2 months I have been paying for a phone I dont use MTN must stop selling this extra service if it does not work.</p> <p>I have gone to 2 branches and they have told me that they cannot help me.</p>