RS
Rowena S

1 reviews | Active since Feb 2017

22 Feb 2017, 09:09

Mtn Claim Process

<p>My phone stopped working and what a unbearable, highly inconveniencing the Mtn Claim Process through Pinnacle Marketing has been. The calls centre continuously cuts you off, you lucky to even get through. No one bothers to respond to your emails. No one contacts you for your claim. There are no loan phones available like before. And even when escalated urgently, you still don't get a response. The WORST customer experience I have ever been through! 31 days later & still no response!</p>

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply22 Feb 2017, 14:20
Official

Dear Rowena Shordries,

Thank you for bringing this to our attention.

Please be advised that the above complaint has been escalated to management at the underwriters office for review and investigation.

Once the investigation is completed feedback will be provided.

Kind Regards,

Chanel du Plessis

Claims Supervisor - ***