Mobility **** 24

This company is utterly disgusting. I have been insured with them for over 7 years and never claimed. Now that I put in a claim they are finding faults and will not pay out the claim. My original SIM card was in the insured device at the time it was ****** and they refuse to pay out the claim and saying that no activity was made on the SIM card prior to the phone being ******. Please correct me if im wrong, but is this company not insuring my phone instead of my SIM card. They want me to send them proof now that I used the SIM card before the phone was ****** as they do not pick up anything from their side. They sent me a letter stating the following: It is important to note that your HANDSET or MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with the TELEPHONE number listed on your Schedule. This does not mean incoming or outgoing activity hence I want this claim to be paid out as they are just *****ing my money for all these years and now do not want to pay out. Extremely irate customer who wants answers. My SIM card was in the phone and they need to pay out.