Mobile Isurance by 24Hour Mobility
<p>I have Insurance for my phone with 24hour mobility, they are quick to debit my accountr every month but yesterday the 11th of April 2017 I submitted a claim for my phone which I accidentally dropped early Jan 2017 but was still in a condition that I can use, untill someone ask me why cant I calim since I have Isurance. When I heeded the call to submit a claim I was asked why am I only submitting the claim now which I find to be irrelevent. I am so angry since they have been taking my money all along and still doing so now. I want them to cancell my contract since they could not help.</p>
Dear Jacob Molaotsi,
Thank you for raising your concerns and I am sorry to hear that you feel this way.
Please note that the policy terms stipulate: Within 30 (thirty) days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have requested or your claim may be repudiated.
As the damage occurred in 01/2017 and your claim was only submitted 04/2017 (out of 30 days) - the terms of the policy had not been met and the claim has subsequently been declined.
Should you feel unfairly treated by this, you can contact the Ombudsman for Short Term Insurance to further your dispute:
*****
*****
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Jacob Molaotsi,
Thank you for raising your concerns and I am sorry to hear that you feel this way.
Please note that the policy terms stipulate: Within 30 (thirty) days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have requested or your claim may be repudiated.
As the damage occurred in 01/2017 and your claim was only submitted 04/2017 (out of 30 days) - the terms of the policy had not been met and the claim has subsequently been declined.
Should you feel unfairly treated by this, you can contact the Ombudsman for Short Term Insurance to further your dispute:
*****
*****
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Complete *******
Complete *******