lost phone

i reported my lost phone (BLACKBERRY Z10)on the 28th Dec 2015 at MTN shop in mafikeng. on the 29th i got sms from 24hr mobility that they have received my claim they will assess it and get back to me in 24hrs. on the 30th i got another sms that my claimed has been been approved i only need to pay access of R300 so that they can continue with my claim. i paid the same day on the 31st i got a call frm 24hr mobility that they still have the same device on the market Z10 so i asked the lady that is it possible to get a different device and she said according to the policy they have to give me the same device because they still have it on the market. she said she will talk to her manager about changing my device. after a few minutes she called me to tell me that they will give me Z3.<br> i asked the lady how does it take for me to get my device she said 3-5 working days. <br> I RECEIVED MY PHONE TODAY ON THE 5TH JAN 2016.<br> <br> THANK YOU 24 HOUR MOBILITY FOR GREAT SERVICE...