LG G3

Last year my phone got damaged. Reported it and was fetch for repairs. The phone came back but did not work. Reported and phone was collected again. After the repairs the phone came back but still it did not work. Reported the phone again but I went on leave and could not be reached due to no cellphone signal. Jan 2016 I phoned again to see what the problem were. They said they could not reach me witch is fair. The phone was kept in a closet all the time. They picked the phone up and then they phone me to say that the phone has new water damage? Now I must put a new claim in and pay a access again for a phone that never work from the beginning after the first repair?