l feel cheated
<p>I had 24 hourmobility replace my phone which was ****** even though it was a stressfull and most costy claim l have ever had to do l manage to get a phone from them however they reduced the storage size of my phone l had a samsung galaxy S4 16 gig in size and they have reduced the size down to 9 gig which l do not understand why they did that eevn though lm still paying the full 120.00 per month they want and this total contradict what they state on there FAQ which states l quoate *********</p> <p> </p> <p>"Can I receive a different mobile phone when I claim and pay in the difference in value? <br /> No, the policy puts you back into exactly the same position that you were in prior to the loss of your mobile device. The only time the insured mobile device will be replaced with a different one is if the model which you had previously is no longer on the market. In this instance the claims department will replace the mobile device with a model of similar or same functionality and within the same indemnity limit. This will be at the sole option of the Insurer."</p> <p> </p> <p> </p> <p>This is what is on there FAQ so why have l got a small size device than the one l had</p>
Dear M Mtomba
Thank you for bringing this matter to our attention,
Please be advised that you where replaced with a 16GB Samsung. S4 and that the 9GB that is reflecting is showing you what is available on the handset after the running operating system memory has been taken up.
If you look at the box that your handset came in it will clearly indicate that this is a samungs S4 16gb.
As far as I am awarte the S4 samsung does not come in a smaller size.
I spoke to John who advised that he has sent you more informaiton confirming that the underwriter has left you in the same possition to before the claim occured.
Kind Regards
Megan Hope
***
Dear M Mtomba
Thank you for bringing this matter to our attention,
Please be advised that you where replaced with a 16GB Samsung. S4 and that the 9GB that is reflecting is showing you what is available on the handset after the running operating system memory has been taken up.
If you look at the box that your handset came in it will clearly indicate that this is a samungs S4 16gb.
As far as I am awarte the S4 samsung does not come in a smaller size.
I spoke to John who advised that he has sent you more informaiton confirming that the underwriter has left you in the same possition to before the claim occured.
Kind Regards
Megan Hope
***
