Kind, polite and very helpful service.

I phoned in to see how far the progress from my claim was going.<br> <br> I spoke to very nice lady, Lavona Sylvester, who informed me that the claim had not been received.<br> She then emailed me within 5minutes asking for my documents so that she could personally escalate the claim to the underwriters.<br> <br> All in all it took about 10minutes to sort everything out which was very impressive to me. I would like to that her personally.