IM
Inhle M
1 reviews | Active since Jul 2015
02 Aug 2015, 21:50
Is it possible to get a call from the team leader.
I recently received a response from Chanel du Plessis through this platform, she gave me the following email address: [Email Removed] I then sent an email on the 27 July 2015, and received a response 3 days later from Refilwe Mokoena saying that, 'Please note that your above mentioned correspondence has been sent to the incorrect contact. Please redirect your correspondence to the intended recipient'.<br> <br> I am really confused. Why cant anyone call me.<br> <br> Can I also have the correct contact person and address.<br>
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
03 Aug 2015, 10:21Hello imdlalose,
The underwriter contacted you telephonically on 06/07/2015 to advise of your claim declination - the repudiation letter was also sent through to you shortly thereafter.
Following this, your first complaint was received where you were advised that the complaint was escalated to the underwriters office in order for the service levels provided to be investigated - however within the online response, it was advised that should you wish to further dispute the claim declination that you should contact the Ombudsman for Short Term Insurance:
****
****
*www.osti.co.za
*Sunnyside Office Park 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
The above Ombudsman details is also listed on the repudiation letter sent through to you.
Please feel free to contact them using the above details provided as per our previous online response.
Kind Regards,
Chanel du Plessis
***
The underwriter contacted you telephonically on 06/07/2015 to advise of your claim declination - the repudiation letter was also sent through to you shortly thereafter.
Following this, your first complaint was received where you were advised that the complaint was escalated to the underwriters office in order for the service levels provided to be investigated - however within the online response, it was advised that should you wish to further dispute the claim declination that you should contact the Ombudsman for Short Term Insurance:
****
****
*www.osti.co.za
*Sunnyside Office Park 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
The above Ombudsman details is also listed on the repudiation letter sent through to you.
Please feel free to contact them using the above details provided as per our previous online response.
Kind Regards,
Chanel du Plessis
***
24Hour Mobility Cellphone Insurance's reply03 Aug 2015, 10:21
Official
Hello imdlalose,
The underwriter contacted you telephonically on 06/07/2015 to advise of your claim declination - the repudiation letter was also sent through to you shortly thereafter.
Following this, your first complaint was received where you were advised that the complaint was escalated to the underwriters office in order for the service levels provided to be investigated - however within the online response, it was advised that should you wish to further dispute the claim declination that you should contact the Ombudsman for Short Term Insurance:
****
****
*www.osti.co.za
*Sunnyside Office Park 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
The above Ombudsman details is also listed on the repudiation letter sent through to you.
Please feel free to contact them using the above details provided as per our previous online response.
Kind Regards,
Chanel du Plessis
***
The underwriter contacted you telephonically on 06/07/2015 to advise of your claim declination - the repudiation letter was also sent through to you shortly thereafter.
Following this, your first complaint was received where you were advised that the complaint was escalated to the underwriters office in order for the service levels provided to be investigated - however within the online response, it was advised that should you wish to further dispute the claim declination that you should contact the Ombudsman for Short Term Insurance:
****
****
*www.osti.co.za
*Sunnyside Office Park 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
The above Ombudsman details is also listed on the repudiation letter sent through to you.
Please feel free to contact them using the above details provided as per our previous online response.
Kind Regards,
Chanel du Plessis
***