insurense take advantage of MTN strike .

I'm a client of 24hr insurense and provided by MTN, my cell phone was ****** amongst other goods @ my house and reported the matter to the SAP and the case was opened regarding that on 22/05/2015. <br> I got frustrated as I couldn't report or block the phone with MTN due to the strike action, on Monday I sent the e-mail to 24hr insurense and explained my frustration. A George McCallum responded and assisted on how I should fill in the forms without my service provider MTN, I then forwarded everything to him as requested. I then Received a call from a Zandile Mkhize 25/05/2015 stating she will be the person in charge of my claim and sent m the Ref no. She then sent me the email same day requesting photos of the incident as prove that it happened, I sent the photos and police case number to my suprice I receive an e-mail stating that my claim won't be processed due to the fact that my phone is not blocked.<br> <br> Kindly assist.<br> <br>