BN
Bonga N
1 reviews | Active since Jul 2015
01 Jul 2015, 08:25
Insurance Claim gone wrong
I submitted a claim with 24hour mobility October 2014, they said they are busy processing my claim and would send one of their delivery cars to come and fetch the phone. I have been calling and emailing the company to no avail about the issue and up until today I am still waiting for assistance.<br> <br> They keep telling me that they are sending someone to come and fetch the phone, I truly doubt this as it is close to a year or is this person walking from another country to South Africa?!<br> <br> They still debit my account even though my phone is no longer working and I have had to purchase a new phone as my Blackberry Z3 stopped working. <br> <br> 24Hour Mobility is such a *******!!
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24Hour Mobility Cellphone Insurance's replyOfficial
01 Jul 2015, 10:08Hello Aquasduh01,
I am sorry to hear of your dissatisfaction
Please be advised that your claim with 24hr Mobility was approved 06/11/2014 once your outstanding premium payments were received however your excess payment was never received.
The underwriter has attempted to contact you on numerous occasions but to no avail.
As the excess payment was not received within 90 days from date of incident, the claim has been prescribed.
The system shows that the underwriter had spoken to you 02/05/2015 when you followed up on your claim and you advised that the excess payment was made.
We requested you to send the confirmation thereof through to us however there has been no further communication from your side or any confirmation of payment received.
I will email you directly in order for you to send the confirmation of payment directly through to me so that it can be escalated to the underwriter for further investigation and assistance
Should you have any queries, you are welcome to contact me on ***
Kind Regards,
Chanel du Plessis
Claims Team Leader
I am sorry to hear of your dissatisfaction
Please be advised that your claim with 24hr Mobility was approved 06/11/2014 once your outstanding premium payments were received however your excess payment was never received.
The underwriter has attempted to contact you on numerous occasions but to no avail.
As the excess payment was not received within 90 days from date of incident, the claim has been prescribed.
The system shows that the underwriter had spoken to you 02/05/2015 when you followed up on your claim and you advised that the excess payment was made.
We requested you to send the confirmation thereof through to us however there has been no further communication from your side or any confirmation of payment received.
I will email you directly in order for you to send the confirmation of payment directly through to me so that it can be escalated to the underwriter for further investigation and assistance
Should you have any queries, you are welcome to contact me on ***
Kind Regards,
Chanel du Plessis
Claims Team Leader
24Hour Mobility Cellphone Insurance's reply01 Jul 2015, 10:08
Official
Hello Aquasduh01,
I am sorry to hear of your dissatisfaction
Please be advised that your claim with 24hr Mobility was approved 06/11/2014 once your outstanding premium payments were received however your excess payment was never received.
The underwriter has attempted to contact you on numerous occasions but to no avail.
As the excess payment was not received within 90 days from date of incident, the claim has been prescribed.
The system shows that the underwriter had spoken to you 02/05/2015 when you followed up on your claim and you advised that the excess payment was made.
We requested you to send the confirmation thereof through to us however there has been no further communication from your side or any confirmation of payment received.
I will email you directly in order for you to send the confirmation of payment directly through to me so that it can be escalated to the underwriter for further investigation and assistance
Should you have any queries, you are welcome to contact me on ***
Kind Regards,
Chanel du Plessis
Claims Team Leader
I am sorry to hear of your dissatisfaction
Please be advised that your claim with 24hr Mobility was approved 06/11/2014 once your outstanding premium payments were received however your excess payment was never received.
The underwriter has attempted to contact you on numerous occasions but to no avail.
As the excess payment was not received within 90 days from date of incident, the claim has been prescribed.
The system shows that the underwriter had spoken to you 02/05/2015 when you followed up on your claim and you advised that the excess payment was made.
We requested you to send the confirmation thereof through to us however there has been no further communication from your side or any confirmation of payment received.
I will email you directly in order for you to send the confirmation of payment directly through to me so that it can be escalated to the underwriter for further investigation and assistance
Should you have any queries, you are welcome to contact me on ***
Kind Regards,
Chanel du Plessis
Claims Team Leader