AM
Anele M

1 reviews | Active since Nov 2013

19 Apr 2017, 16:20

Insurance Cancelled and no one is taking responsibility!

<p>It’s been a month and I’m still counting, these ******* continue to take my money but each time I call Pinnacle Marketing, they tell me that the underwriters (MonitorSA or whatever the hell they are called) are supposed to deal with my claim. How is that possible when you are the ones who cancelled my insurance. I have told you several times, I never signed nor returned your cancellation form! I am sick of this now! MTNLF ********** .</p>

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply19 Apr 2017, 16:41
Official

Dear Anele,

Thank you for bringing this to our attention.

Please be advised that the above complaint has been escalated to management at the underwriters office for urgent assistance.

I am sorry that you have not received a resolution to the matter as of yet however I will do my best to obtain feedback on this for you as soon as possible.

Kind Regards,

Lavona Sylvester

Claims Supervisor – ***