Insurance as it should be :)

<p>I recently had to claim for insurance for my ****** device. I remember feeling a sense of dread when I app**** for the claim - preparing myself for the massive battle that usually insues when claiming from insurance. To my surprise and delight - dealing with 24 Hour Mobility was the complete opposite of what I had expected. </p> <p> </p> <p>Siyavuya Makubalo, the consultant who assisted me, was patient, informative, friendly and responsive - attributes which were reflected in everyone I dealt with from the organisation (sorry that I didn't catch all of your names!). </p> <p> </p> <p>I was notified of exaclty what processes were taking place and when I could expect delivery of the device - without me even asking. The team worked really well together - they all knew who I was and the details around my claim, without me having to run through the same details over and over again.</p> <p> </p> <p>The process was really quick and easy - even though there were complications around the fact that the device was ****** in Zambia, as well as issues around the blacklisting of the device. I also wasn't charged a crazy excess or massive premiums for claiming - everything about the claim was really fair and transparent - and I was given all the details upfront.</p> <p> </p> <p>It took 13 working days from the start of the process, until I received my replacement device. Siyavuya's attention to detail went so far, that I even got my preferred colour of device - something I happened to mention in one of my mails.</p> <p> </p> <p>I'd also like to thank MTN Insurance and Pinnacle Marketing - who were both also involved in the claim.</p> <p> </p> <p>Thank you 24 Hour Mobility - you are raising the bar for insurance companies and a perfect example of what insurance should be like! </p>