1 reviews | Active since Mar 2012
Insurance
I had cellphone insurance account with 24Hr Mobility insurance. I had two cellphone insurance which i was paying good until I lost my job on August 2014, my insurance was not paid in time and after I received an Sm's stating that they didn't receive the premium I called to explain to them that I lost my job I will pay cash but since I lost my job I will struggle to pay I was expecting an advise of how to pay since I was a valued customer. December I had a claim and MTN couldn't assist because the lady them and they said I should call them myself and my insurance has lapsed they won't attend to my claim. <br> January I received an Sm's saying that my premium has lapsed and I must call them of which I did August my I call again?.I got another job at MTN then had access to an email I sent to them as a query, I was assisted by Luzettte who told me that the cash money was paid in a wrong account of which Finrite cannot trace and cannot refund. As I asked for help for such period of job loss she said my premium lapsed as the payment was not received the argue of me calling them about my job loss the can't be entertain cause they must listen to the telephone conversation first. No response y
As per previous communications, we are not able to reinstate your Policies.
Please find that with the contact to our offices on 08/09/2014, we assisted you with banking details to make the necessary payments for the missed premiums for August 2014, of which we have not received confirmation of this.
The Administrator also queried if there would be funds available to collect the September 2014 premium, of which you had confirmed that this would be in order. It was communicated to you that should we not receive payment, or should the September 2014 debit not be successful, cover would lapse.
We have since August 2014, not received any such confirmation of Cash Payments or collected premium by debit order.
We also have no record of any claim submitted to us.
The Policies are however Cancelled and cannot be reinstated.
Yours Sincerely,
Marcha Prinsloo
As per previous communications, we are not able to reinstate your Policies.
Please find that with the contact to our offices on 08/09/2014, we assisted you with banking details to make the necessary payments for the missed premiums for August 2014, of which we have not received confirmation of this.
The Administrator also queried if there would be funds available to collect the September 2014 premium, of which you had confirmed that this would be in order. It was communicated to you that should we not receive payment, or should the September 2014 debit not be successful, cover would lapse.
We have since August 2014, not received any such confirmation of Cash Payments or collected premium by debit order.
We also have no record of any claim submitted to us.
The Policies are however Cancelled and cannot be reinstated.
Yours Sincerely,
Marcha Prinsloo