nL
neo L
1 reviews | Active since Oct 2015
21 Oct 2015, 12:10
i dont understand why my claim was rejected
my phone was damaged on the 19/10/15 and i have been told that the claim is rejected because according to them the sim card was used last on the 10/10/15. do i insure the sim card or the phone. can i also get the contact details for the ombudsman
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24Hour Mobility Cellphone Insurance's replyOfficial
21 Oct 2015, 13:45Hello legar89,
Thank you for bringing the above complaint to our attention.
The claim was decline as the insured number stipulated on your policy was not in use in the device at the time of the incident as per the policy wording:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
The underwriter is bound by the terms of the policy and therefore they cannot reverse the decision to decline the claim due to the above term not being met.
Should you feel that you have been treated unfairly with this claim, please contact the Short Term Insurance Ombudsman on *** or ***
Ruark Jewell
***
Thank you for bringing the above complaint to our attention.
The claim was decline as the insured number stipulated on your policy was not in use in the device at the time of the incident as per the policy wording:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
The underwriter is bound by the terms of the policy and therefore they cannot reverse the decision to decline the claim due to the above term not being met.
Should you feel that you have been treated unfairly with this claim, please contact the Short Term Insurance Ombudsman on *** or ***
Ruark Jewell
***
24Hour Mobility Cellphone Insurance's reply21 Oct 2015, 13:45
Official
Hello legar89,
Thank you for bringing the above complaint to our attention.
The claim was decline as the insured number stipulated on your policy was not in use in the device at the time of the incident as per the policy wording:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
The underwriter is bound by the terms of the policy and therefore they cannot reverse the decision to decline the claim due to the above term not being met.
Should you feel that you have been treated unfairly with this claim, please contact the Short Term Insurance Ombudsman on *** or ***
Ruark Jewell
***
Thank you for bringing the above complaint to our attention.
The claim was decline as the insured number stipulated on your policy was not in use in the device at the time of the incident as per the policy wording:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
The underwriter is bound by the terms of the policy and therefore they cannot reverse the decision to decline the claim due to the above term not being met.
Should you feel that you have been treated unfairly with this claim, please contact the Short Term Insurance Ombudsman on *** or ***
Ruark Jewell
***