1 reviews | Active since Jul 2011
How do you keep the doors open?????? Non Existing Service 40 Minutes on hold
<p>After numerous emails, website queries I tried to call to update my policy. Well, 43 minutes in, I am still holding. I will now be cancelling my policy. If this is the service you offer, can you imagine if I wanted to make a claim. Shocking Shocking Shocking. Absolutely crazy. How do you keep your doors open? </p>
Dear Mr Albertse,
I am truly sorry that we have disappointed you in that there was a delay in responding to your query/request.
Please find that this was not done intentionally and I sincerely apologise.
I have noted that you have Cancelled your Policy with us.
Once again, I do apologise.
Your Sincerely,
Marcha Prinsloo
Queries Manager
Dear Mr Albertse,
I am truly sorry that we have disappointed you in that there was a delay in responding to your query/request.
Please find that this was not done intentionally and I sincerely apologise.
I have noted that you have Cancelled your Policy with us.
Once again, I do apologise.
Your Sincerely,
Marcha Prinsloo
Queries Manager