Horrible service delivered by MTN and Pinnacle Marketing insurance. Not so much of a Bozza network

A ********** upgrade was done with my account on the first of October 2017, I then discovered this when I wanted to upgrade for myself. With the ********** upgrade they had taken an iPhone 7 Plus with insurance off which I wasn’t aware of till I went to MTN EASTGATE (assisted by Rapulane) to upgrade to an iPhone 8 Plus. Rapulane then informed me it was upgraded, told him I’m not aware of that upgrade then he escalated it till it was reversed. I then upgraded to the iPhone 8 Plus at Eastgate, I was still assisted by Rapulane on the 6th of December if I’m not mistaken and I insured the device. I’ve been paying for insurance since and the number that were insured with the 8plus were ********** 174 and then that number got deactivated from MTN, it was on a Friday (don’t remember the date) the whole weekend I didn’t have access to the device cause I couldn’t switch numbers till I take out the 083200 number and put a different number that was gonna be linked to the 8plus insurance plan. I then called pinnacle marketing insurance on the 6th or 7th of Jan 2018 it was on a Monday, I spoke to a guy called Quiton to do a number changed and I explained the reason why I’m doing the number change for my insurance. He assured me that it’s changed and that the new number linked with the 8 plus insurance is ********** 445. I then inserted the 063820 number in the 8 Plus. I lost the device on the 2nd of February 2018, I reported the matter, got my ITC and then I report this at Jabulani Police Staion the very same day I lost the device. I did the affidavit and sent all the needed documents to the insurance department. I’ve been given the run around since, it almost a month and I’m still phoneless, calling them none stop and there’s no positive feedback. After I sent my claim, following it up I was told my insurance is canceled without my concern. I was not called or emailed. And the last person I had spoken to about my insurance, updating numbers was Quinton and he did that successfully. I was shocked when I was told it was cancelled cause according to my knowledge I’ve been paying for insurance since I took the 8plus. I’ve been calling insurance since and I’m tired. The only hope I had was when I spoke to a girl named Phila and she understood and gave me hope that this will be cleared but till today nothing. I’m still phoneless. I am so disappointed by MTN and the Insurance policy by their ridiculous service. I’ve never experienced such poor service with a service provider. I hope me reporting this here, will help others to know that insurance with 3rd party is safe. On the 27th of February 2018 I spoke to Quinton and he said he doesn’t remember talking to me but he can see the notes under my policy. He also said, it’s not him. Then who is it? Where did I get the Quinton name? From my gran perhaps? How messed up story is that? Can this matter be resolved ASAP. My insurance policy number is MTNCC ********** . I’m so disgusted by MTN and the insurance policy. It isn’t so bright that side.