1 reviews | Active since Aug 2016
Horrible insurance, New age *******
<p>After being claim free for years, 24hour Mobility rejected a claim because of the nature of the incident. Jamming a lock and taking a handbag from the car, does not constitute as a ****** phone. Even though their policy states it, I cannot pick it up in the original contract that I signed, even more is that CCTV ffotage can show the ******* taking the phone.</p> <p> </p> <p>Their consultant was rude and not bothered by the fact that claim cannot be processed because of certain rules. I would advise anyone to read their rules and see for yourself, rather pay a bit more and go to proper insurance, these guys are new age *******.</p>
Good Morning E Weber.
Thank you for brining the above matter to our attention,
Please be advised that the policy states:
You are not covered for:
iii) Loss of or damage to your MOBILE DEVICE resulting from theft or any attempt
thereat from any unattended vehicle, unless the vehicle is locked and the MOBILE
DEVICE is concealed in the cubby hole or boot. Any such loss must involve forcible and
violent entry into the vehicle.
iv) Loss or damage arising from remote jamming devices or related events.
The policy is very clear with regards to this kind of loss and the underwriter is bound by the terms of the policy.
They have therefore had no other option but to decline this claim.
Please be advised that this complaint has been escalated to their office for review.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
**********
Good Morning E Weber.
Thank you for brining the above matter to our attention,
Please be advised that the policy states:
You are not covered for:
iii) Loss of or damage to your MOBILE DEVICE resulting from theft or any attempt
thereat from any unattended vehicle, unless the vehicle is locked and the MOBILE
DEVICE is concealed in the cubby hole or boot. Any such loss must involve forcible and
violent entry into the vehicle.
iv) Loss or damage arising from remote jamming devices or related events.
The policy is very clear with regards to this kind of loss and the underwriter is bound by the terms of the policy.
They have therefore had no other option but to decline this claim.
Please be advised that this complaint has been escalated to their office for review.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
**********