Horrible

<p>The service I got with the first claim was average. I submitted my claim 23 June 2016, now it is 14 July and I still do not have a phone. The couriers they use are rude and dont have any sense of urgency and manners. I had to drop off my phone by them because thier driver failed to pitch up after wanting to come pick up phone in the evening. They are not flexible! I kept the claims department up to date with my movements but phone was being delivered to wrong addresses. 10 days later I am still waiting for my phone after sending them proof of payment. I have been promissed that phone would definately be delivered on two specific dates but there is still nothing. I have to keep on calling and finding out wat is going on? there is no pro activeness.</p>