LS
Lungisile S
1 reviews | Active since Mar 2012
14 May 2015, 14:40
Handset Policy
I am still waiting for the response after I reported the matter to hello peter nothing serious was done. the previous company Finrite Mr Kutlwano stated that they cant also find that payment while it was said i paid to their account. Well I have lost my proof but still he tried to trace but found nothing. I still want to know about my policy and still not happy because I reported my job loss.
Helpful (0)
Replies (1)0
Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
14 May 2015, 15:16Hello lungisile,
As per my email dated 07/04/2015, I have reviewed all call recordings to our offices and you were fully and accurately assisted and advised by our consultants.
Banking Details was sent to you to make the necessary payments, of which you advised you then made payment to Finrite instead. Of which we requested the proof of payments with the call to our offices on 10/02/2015, of which you failed to provide to date.
In the call to our offices on 08/09/2015, with Claudia she clearly explained that should we not receive premium with the September debit - the Policy will lapse. Of which you confirmed that the matter at hand should be resolved by then and we would be able to debit you successfully. The call recording was attached to the email dated 07/04/2015, sent to your direct email address (***).
Please find that since we have not collected premium or received any payments since August 2014. Cover on your Policies lapsed, the Policies have thus cancelled and cannot be reinstated.
Yours Faithfully,
Marcha Prinsloo
As per my email dated 07/04/2015, I have reviewed all call recordings to our offices and you were fully and accurately assisted and advised by our consultants.
Banking Details was sent to you to make the necessary payments, of which you advised you then made payment to Finrite instead. Of which we requested the proof of payments with the call to our offices on 10/02/2015, of which you failed to provide to date.
In the call to our offices on 08/09/2015, with Claudia she clearly explained that should we not receive premium with the September debit - the Policy will lapse. Of which you confirmed that the matter at hand should be resolved by then and we would be able to debit you successfully. The call recording was attached to the email dated 07/04/2015, sent to your direct email address (***).
Please find that since we have not collected premium or received any payments since August 2014. Cover on your Policies lapsed, the Policies have thus cancelled and cannot be reinstated.
Yours Faithfully,
Marcha Prinsloo
24Hour Mobility Cellphone Insurance's reply14 May 2015, 15:16
Official
Hello lungisile,
As per my email dated 07/04/2015, I have reviewed all call recordings to our offices and you were fully and accurately assisted and advised by our consultants.
Banking Details was sent to you to make the necessary payments, of which you advised you then made payment to Finrite instead. Of which we requested the proof of payments with the call to our offices on 10/02/2015, of which you failed to provide to date.
In the call to our offices on 08/09/2015, with Claudia she clearly explained that should we not receive premium with the September debit - the Policy will lapse. Of which you confirmed that the matter at hand should be resolved by then and we would be able to debit you successfully. The call recording was attached to the email dated 07/04/2015, sent to your direct email address (***).
Please find that since we have not collected premium or received any payments since August 2014. Cover on your Policies lapsed, the Policies have thus cancelled and cannot be reinstated.
Yours Faithfully,
Marcha Prinsloo
As per my email dated 07/04/2015, I have reviewed all call recordings to our offices and you were fully and accurately assisted and advised by our consultants.
Banking Details was sent to you to make the necessary payments, of which you advised you then made payment to Finrite instead. Of which we requested the proof of payments with the call to our offices on 10/02/2015, of which you failed to provide to date.
In the call to our offices on 08/09/2015, with Claudia she clearly explained that should we not receive premium with the September debit - the Policy will lapse. Of which you confirmed that the matter at hand should be resolved by then and we would be able to debit you successfully. The call recording was attached to the email dated 07/04/2015, sent to your direct email address (***).
Please find that since we have not collected premium or received any payments since August 2014. Cover on your Policies lapsed, the Policies have thus cancelled and cannot be reinstated.
Yours Faithfully,
Marcha Prinsloo