1 reviews | Active since Sept 2014
Great service with element of dissapointment
After a few misunderstandings / miscommunications I was REALLY IMPRESSED with the SERVICE and the way my claim was handled by Charlene and Pauline. My disappointment though was that my handset that was insured for about R6000 (replacement value) was replaced by one worth R3000 and I had no alternative options.<br> <br> (The replacement handset model is more than 2 years old and I can't find any accessories like screen protectors and protection covers.)<br> <br> In the unfortunate case of a possible future claim, will this handset replacement value be R3000? Do I still pay a premium for a R6000 phone although it can be replaced for R3000?<br> <br> My suggestion would be that if a handset can't be replaced with one of similar value, the options to another brand should be available.
I am sorry to hear of the dissatisfaction that occurred after the good service received, however I thank you for bringing the matter to our attention.
I have checked the system and on the email sent to you by the underwriter (02/03/2015), different options were given to you as choices for your replacement.
Please be advised that your insurer retains the right to settle any claim on the basis of the cost of repairs or replacement at their sole option.
If the underwriter cannot replace you with the same make/model that you are claiming on (e.g. if the device has been discontinued), they would need to replace you with the most similar device as to what you were claiming on
From my side, I will email you directly to further discuss the replacement values and advise on future claims should they occur
Kind Regards
Chanel du Plessis
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I am sorry to hear of the dissatisfaction that occurred after the good service received, however I thank you for bringing the matter to our attention.
I have checked the system and on the email sent to you by the underwriter (02/03/2015), different options were given to you as choices for your replacement.
Please be advised that your insurer retains the right to settle any claim on the basis of the cost of repairs or replacement at their sole option.
If the underwriter cannot replace you with the same make/model that you are claiming on (e.g. if the device has been discontinued), they would need to replace you with the most similar device as to what you were claiming on
From my side, I will email you directly to further discuss the replacement values and advise on future claims should they occur
Kind Regards
Chanel du Plessis
***