nN
ntombizodumo N
1 reviews | Active since May 2015
13 May 2015, 23:56
Great service with a lot of dissatisfaction
my phone was damaged and the screen is cracked accidentally.i phoned the insurance company and they were fixed all the dents . I like to thank venell Hughes and Wendy by sending an emails and smses to update me about my mobile phone and also the courier guy is very kind . I did a claim on the 22 -04-2015 and my phone is back today 13 -05-2015 but the company didn't change the battery I'm still struggling,I miss a lot of calls because it is working only when is on charge.when I'm going to work I leave it at home because it is like a toy.
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
14 May 2015, 09:36Hello znogwina,
It is good to know that you are happy with the services received from our staff;
I am however sorry to hear that you are still struggling with your handset, but I thank you for bringing this to our attention.
As per the policy wording, please be advised that you are not covered for:
*Loss or damage to batteries, other than when they are ****** or lost together with
your MOBILE DEVICE
I will however be escalating the above complaint to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided
Kind Regards
Chanel du Plessis
***
It is good to know that you are happy with the services received from our staff;
I am however sorry to hear that you are still struggling with your handset, but I thank you for bringing this to our attention.
As per the policy wording, please be advised that you are not covered for:
*Loss or damage to batteries, other than when they are ****** or lost together with
your MOBILE DEVICE
I will however be escalating the above complaint to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided
Kind Regards
Chanel du Plessis
***
24Hour Mobility Cellphone Insurance's reply14 May 2015, 09:36
Official
Hello znogwina,
It is good to know that you are happy with the services received from our staff;
I am however sorry to hear that you are still struggling with your handset, but I thank you for bringing this to our attention.
As per the policy wording, please be advised that you are not covered for:
*Loss or damage to batteries, other than when they are ****** or lost together with
your MOBILE DEVICE
I will however be escalating the above complaint to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided
Kind Regards
Chanel du Plessis
***
It is good to know that you are happy with the services received from our staff;
I am however sorry to hear that you are still struggling with your handset, but I thank you for bringing this to our attention.
As per the policy wording, please be advised that you are not covered for:
*Loss or damage to batteries, other than when they are ****** or lost together with
your MOBILE DEVICE
I will however be escalating the above complaint to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided
Kind Regards
Chanel du Plessis
***