Great customer service from Shahil Singh (after dealing with unresponsive people)

<p>I had previously been experiencing terrible customer service with my claim. I had emailed my claims form and I had to continuosly follow up for feedback which I still haven't received from the lady that I emailed. I received great customer service from Shahil who is friendly and very helpful. If all goes well, after much frustration, my claim may be sorted out soon.</p> <p> </p> <p>This rating is for Shahil and not 24hr Mobility as a whole. As a whole, I am disappointed in the service that I received as I still have not received a response to the email that I sent to the claims facilitator that I was initially liasing with.</p> <p> </p> <p>Keep up the good work Shahil. In your business, over communicating is much better than under communicating as the client should not have to follow up with the administrator and you have showed great spirit.</p>