Great customer service

<p>After nearly two weeks after submitting a claim to MTN insurance, I decided to complain on HelloPeter, after which I was told that MTNs insurance had been outsourced since December 1,2016.</p> <p> </p> <p>After getting a contact number for Pinnacle marketing/24hr mobility. I called and was suprised at the helpfulness of call centre staff. After being innitially disgruntled after being told It would be best to resubmit my claim, I was again happy to see they had acknowledged they had recieved my claim and will recieve outcome within 24hrs. Compared to waiting on MTN insurance for nearly two weeks with no replies/contact number/no acknowledgement of anything. It was great to have such quick service. Especially from an insurance provider. </p> <p> </p> <p>As I have still not recieved the outcome of my claim I was hesitant to be provide a positive review, but their quick and helpful customer service is definately something to be commended on!</p> <p> </p> <p>I have dealt with LAVONA SYLVESTER (claims facilitator) who has been extremely helpful.</p>