Going the Extra Mile to ensure Great Customer Experience

<p>I have been dealing with this MTN Insurance Company the entire week to try and get my Insurance Claim for a new phone sorted out. I am losing valuable business while without a phone and need my phone urgently. I was told every time to phone back. Until I got hold of Kwenza Ngubane on Saturday morning (1 July 2017). He phoned ITC while I was on the phone to confirm that my phone was blocked and did not just tell me to phone back again. He then immediately told me my Claim was Approved and he immediately send me the banking details to pay the Excess into which we did. He ensured me that he will try his utmost to get my new phone to me on Monday 3 July. You need to appoint more people like Kwenza that keep the Customer interest at heart and that will do whatever it takes to sort out the Customer. At the beginning I thought oh goodness another terrible Insurance experience but Kwenza turned this around and made this a seamless great experience. Keep up the Great Work Kwenza and Thank you so much for being a Customer Service Ambassodor at all times. Looking forward to hear from you on Monday!</p>