Furious customer.

Furious customer.

I experience terrible service from 24hourmobility, I submitted my claim after my phone was snatched from my kid's by 2 ****s, due to terrible service call center from Vodacom to try to blacklist device for almost a week. I was help through social media after I complaint about their call center. hence 24hoursmobility failed to respond to my claim for a week and making effort to call them several times and spending my airtime to reach them. They managed to call back and I was asked what was sim card in device, which I responded that it's my kid's sim card (Vodacom) I was told it was of breach of contract hence I was contracted to MTN Sim card , Claim was declined even though I was not send the policy of their terms and conditions of changing sim card. I was a loyal policy holder for 6 years. I was told that dispute letter will be send the very same day on 25/10/2018 only to find out they Debit to my account their monthly money later on that day. ******* and daily *******. till today I'm still waiting dispute letter.