Fixing phones not with the original parts!!;

Hi

I have a problem with my claim as I have made a claim for my damaged phone 3 weeks ago and still nothing I don't know how much airtime I've spent trying to get my phone to be fixed. My phone was damaged and my claim was approved week late and I hustled again for my phone to be picked up now my phone is with repairs they need my password for my icloud ammd I can't provide it since I was using my face ID nor can I change it since it requires my credit card details which are on the phone as I have a virtual card not a physical one. The repair centre called me and the person I spoke to told me they use parts that are the closest thing to thee original part and I am asking if this is fair as I've covered an original iPhone. Now they are saying they will send the phone back they need me to put that in writing that I want it back and it won't be fully fixed as they require my password to fix the battery. I've been requesting a recording between the repair centre as to take it up to my lawyers since the insurance is making. It seems like it's my problem the phone can't be. Fixed.

I pay full premiums for my insurance every month and it a shame that I am not getting any help when I need the phone and in wworkk with the phone. My cards are. On the phone my life is on standstill without my iPhone.

Fezile