cV
christo V
1 reviews | Active since May 2013
26 Feb 2016, 15:38
exuses to repair a I PHONE
The phone is not charging. We fill in a claim . They phone us told us its been decline. Why. They make there own story up. It insured 19 months. And now they do have excuses. Cones to fix it. Its not charging. Its not water damaged . The ***** the people in south Africa. MTN under wright this company. Please people u be warned.
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24Hour Mobility Cellphone Insurance's replyOfficial
26 Feb 2016, 16:05Hello waterval,
Thank you for bringing the above to our attention.
The insurance policy covers the device for accidental damage, liquid damage, loss and theft. The device simply not charging is not a peril that is covered by the policy.
We have sent you the policy documents stating the exclusions, which include the following exclusions:
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for)
iv) Loss or damage to batteries, other than when they are ****** or lost
together with the MOBILE DEVICE.
xiv) Loss or damage arising from a manufacturers defect.
xv) Loss, damage or defect that is covered under the manufacturer's warranty.
Due to the above the underwriter, which is not MTN, requested you to provide a technical assessment report from your service provider or the manufacturer stating that there is physical accidental damage to the device.
Should you feel that you have been unfairly treated, please feel free to contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***
Thank you for bringing the above to our attention.
The insurance policy covers the device for accidental damage, liquid damage, loss and theft. The device simply not charging is not a peril that is covered by the policy.
We have sent you the policy documents stating the exclusions, which include the following exclusions:
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for)
iv) Loss or damage to batteries, other than when they are ****** or lost
together with the MOBILE DEVICE.
xiv) Loss or damage arising from a manufacturers defect.
xv) Loss, damage or defect that is covered under the manufacturer's warranty.
Due to the above the underwriter, which is not MTN, requested you to provide a technical assessment report from your service provider or the manufacturer stating that there is physical accidental damage to the device.
Should you feel that you have been unfairly treated, please feel free to contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***
24Hour Mobility Cellphone Insurance's reply26 Feb 2016, 16:05
Official
Hello waterval,
Thank you for bringing the above to our attention.
The insurance policy covers the device for accidental damage, liquid damage, loss and theft. The device simply not charging is not a peril that is covered by the policy.
We have sent you the policy documents stating the exclusions, which include the following exclusions:
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for)
iv) Loss or damage to batteries, other than when they are ****** or lost
together with the MOBILE DEVICE.
xiv) Loss or damage arising from a manufacturers defect.
xv) Loss, damage or defect that is covered under the manufacturer's warranty.
Due to the above the underwriter, which is not MTN, requested you to provide a technical assessment report from your service provider or the manufacturer stating that there is physical accidental damage to the device.
Should you feel that you have been unfairly treated, please feel free to contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***
Thank you for bringing the above to our attention.
The insurance policy covers the device for accidental damage, liquid damage, loss and theft. The device simply not charging is not a peril that is covered by the policy.
We have sent you the policy documents stating the exclusions, which include the following exclusions:
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for)
iv) Loss or damage to batteries, other than when they are ****** or lost
together with the MOBILE DEVICE.
xiv) Loss or damage arising from a manufacturers defect.
xv) Loss, damage or defect that is covered under the manufacturer's warranty.
Due to the above the underwriter, which is not MTN, requested you to provide a technical assessment report from your service provider or the manufacturer stating that there is physical accidental damage to the device.
Should you feel that you have been unfairly treated, please feel free to contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***