1 reviews | Active since Aug 2017
Extremely unhappy with 24 Hours Mobility :-( :-(
It has know been a month since my phone went in for repairs. I cant get hold of the call center, seems like they blocked my number. They don't return my emails, like they are gone off the map. I had to pay an additional amount for my excess fee on top of my normal excess fee just for them to get my phone fixed. Now the people they use to repair the phone wants all my personal passwords to the cloud to see if the phone works. That took them a whole month to tell me after me calling and sending loads of messages. It is know time to take it to the OMBUDSMAN. I am truly shocked at the service of Pinnacle Insurance and 24 Hour Mobility. Their service is no good. I just want my money back and my phone back in working order! :-( :-(
Thank you for bringing this matter to our attention,
Please be advised that your complaint has been forwarded to a manager in our claims department within the
brokers office. The complaint is under investigation and an urgent response has been requested.
We trust you find this in order and apologise for the inconvenience caused as this is not the kind of service we expect our clients to receive.
Kind Regards,
24Hour Mobility Insurance
Thank you for bringing this matter to our attention,
Please be advised that your complaint has been forwarded to a manager in our claims department within the
brokers office. The complaint is under investigation and an urgent response has been requested.
We trust you find this in order and apologise for the inconvenience caused as this is not the kind of service we expect our clients to receive.
Kind Regards,
24Hour Mobility Insurance