EXTREMELY UNHAPPY CUSTOMER !!!!!

For the second time I am submitting a claim to you and being declined.

1st claim declined because I was unable to provide the exact date when my phone speaker started giving me problems. After explaining to the consultant that since my phone came back for repairs it has not been the same. None the less claim denied.

Due to poor hearing on this phone I had to buy myself a small phone to make calls and use my insured Huawei phone for internet purposes only.

2nd claim declined , my car was jam locked recently my laptop, cellphone ,handbag were ******. Since the car was jam locked i am told claim is denied because i am unable to provide proof of forced entry to the car. What kind of proof should I provide in this situation?? No one is able to answer me. My sim card not been used in the insured phone, how can it be when the phone has speaker issues and I was declined a claim for it.

I have been a loyal paying client for many years and never skipped a single payment , the service I received from you is very poor. I submitted my claim on the 10th of October 2018 and only received a call from one of your consultant on the 18th of October 2018 and this is after I sent a follow up email. I was then promised some paper work regarding the claim being denied and have not received any communication since the 18th of October .

NO COMMUNICATION FROM YOU AT ALL!!!!!

If this is how you treat your paying clients then I would rather not be a client of yours. PLEASE CANCEL MY ACCOUNT WITH YOU with immediate effect.