Extremely disappointed

I had a policy with 24Hour Mobility and I submitted that has not be processed. What I don't get is that from day 1 of submitting the claim, I have been sent from pillar to post and I have to use money for everything. I have sent countless emails to and made numerous calls where I am using my money. Money I could've saved again and bought another phone. Your company still deducts premiums for a phone I was ****** months ago. Your supervisor (Jabu) is so quick to make assumptions, ignores all correspondence directed to her or any requests to speak to her directly. Since she had advised that my case was handed over to her and will only overide once she is happy. How am I supposed to know if she is happy when she does not communicate?? Service provider is also throwing the POPIA everytime I go back to the requesting the information required. I am sure that Jabu and the sp agents have had enough of me. This company has been a great burden for me financially and psychologically. All I ask is for all my premiums to be refunded back to me. Every single sent I have paid and every cent cent that has been deducted from my account. From date of inception to date. Clearly 24Hour Mobility is only good for deducting money. I was first advised that there was money that had to be paid, I asked for an explanation as to what the amount was for. Even though it was explained I still don't know what it was for. I paid it. I was the questioned about changing banks and making cash payments. Why offer the option for cash payment if it's questionable? I had to explain my financial issues to someone who had nothing to do with it. Then, I was told I have 2 policies and I had to know that the phone had 2 imei numbers and game insured one and I decided to insure the other. All I knew was my phone had 1 Sim slot. Then, I had to request for usage. Received it but it shows up to the 16.06.2024. I enquired with the sp and they couldn't give an answer and threw the POPIA at me. Contacted the insurance as I was under the impression that one pays insurance for guidance in the unfortunate event of losing something. It has been excuses upon excuses. All I want is my money back so I can on to that buy myself a phone and find a reputable insurance company