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nathina M

1 reviews | Active since Nov 2013

07 Apr 2015, 15:59

Excellent service

After my insurance claim was approved I contacted 24hr mobility to update the new handset details on my policy, I spoke to Erika and while we were talking the call got disconnected she contacted me back immediately. A few days after I realised that I had a mistake and provided Erika with incorrect info, this morning I sent her an email requesting that she update the info within hours she emailed me a revised policy document. I am so happy with her service and customer centricity. she is polite and efficient. Thank you......Nathina Mulenga

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply07 Apr 2015, 16:23
Official
Hello Pharlo,

Thank you for taking the time to compliment on the service which you received from 24 Hour Mobility, it is not often that people take the time out of their busy day to show appreciation for service received.

We value your feedback and will pass this great news on to the relevant team member.

Kind Regards

Megan Hope