Excellent service

I have been a policy holder with this Insurance for the past 6 years or so. For the first time I got excellent service after having battling in the past with all the Call Centre Customer Care Agents. Everytime when I had an upgrade I had to phone to update my details to the Insurance company and had a serious challenge when my phone got ****** and I needed it to be covered only to discover that all along nothing was being updated. I recently defaulted a months payment on my policy this January and I called to make a payment arrangement and was attended to by a Lady called Erika , this opened up a can of worms that was shocking.The phones that I have been paying for appeared to be the initial ones when I started my policy with them . Erika was meant to amend and send me documents and that never happened only to Call 4days later , to be attended to by Onke Melane.She is patient clear and takes you through diligently at the same time apologetic for the previous mishaps on behalf of her Team. I highly recommend her exceptionally compared to all Call Centre Agents I have spoken to in the Past. Keep up the good work and hope your management realizes and acknowledge the services you provi